Contributor
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116 Messages
alert about problem
Today, I went into billing, and there was an alert from Xfinity "We've identified an issue that may affect internet and video. Please schedule a free technical appointment to fix it". So, I called Xfinity, and after almost 10 minutes of hitting prompts, I finally got to speak with a Technician. He was very nice, and checked our account and found no problems, so ignore it, because it was probably due to an open ticket from 2020. I also mentioned that we had received an email a while back saying that our modem is eol. He said that as long as we're not having problems, just ignore it. I said that when going to MAX or Peacock app on TV that it's horribly slow, and he said that's not the modem. Another thing, shortly after speaking with him, we got an email saying that Xfinity was unable to text us. Well, at the risk of sounding like a dinosaur, that's because we have not, and will not, provide Xfinity with mobile. Please get that into our account. If they need to reach us, use email or landline,
XfinityAmira
Official Employee
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4.2K Messages
1 year ago
Hello @rufus97, we appreciate you taking the time to reach out about this contact information concern. I definitely understand your needs and my team would be more than happy to add a note to your account stating your preferred contact methods. We would love to double-check your modem and signal levels as well. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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