Visitor
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1 Message
ALAN WAS AMAZING! Sandesh should be fired!!
Alan was amazing! He helped me with everything I needed. I fist was on the chat with Sandesh and he told me “he was sending out tech support today to fix my modem”. Sandesh should be fired for lying to customers. I ended up calling xfinity number and Alan told me that there was no tech support coming and told me I’ve been lied to and keep apologizing saying that’s not how xfinity treats there customer. ALAN DESERVES A RAISE RIGHT NOW! He was so kind very very helpful, caring, professional, and polite. So much more I really really can not express how much Alan has helped me I was so close to leaving xfinity if it wasn’t for Alan always helping me and being such a sweet hearted person!!
XfinityThomasA
Official Employee
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3.2K Messages
33 minutes ago
Hello, user_f11j2f. Thank you for taking the time to provide your feedback. We understand how important this is and appreciate you sharing your experience with us. We would value the opportunity to connect with you directly to better understand each occurrence and pass along all relevant details to the appropriate team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
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