Akshay Technician disappeared on me over an hour

Akshay Technician disappeared on me over an hour and no response before I finally ended the chat. Glad Xfinity has some amazing people working for them.

Live chat started.
Akshay joined the chat.
2:37 pm
Hi Adam, thank you for contacting Xfinity. My name is Akshay. How may I help you today?
2:37 pm
Hello Akshay
I have having daily issues with my internet for a few months now
I receive large packet losses for several minutes disrupting my activities on a daily basis
2:38 pm
I can understand your concern, let me go ahead and check this for you, Your efforts are highly appreciated and I do appreciate your business with us.
I have a screenshot if you want to view it
2:39 pm
It's okay, I can understand please wait I am checking account also checking the status.
all good?
2:46 pm
Yes I see all are good, but still I am sending reset signals from my end.

I don't have a comcast modem btw
2:47 pm
Okay.
2:52 pm
any luck?
?
2:59 pm
can we escalate to level 2
3:02 pm
been 15 minutes since any response
Akshay??
3:12 pm
?

3:17 pm
awesome

3:30 pm
still no response amazing

3:43 pm
real professional

3:56 pm
Live chat ended.
Thank you for contacting us.
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