Visitor
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1 Message
AI Robot customer agent!
Just talked to a “person” who is clearly a robot! I switched to att a few months ago but moved and switched back to Xfinity and I regret it and am going to cancel legitimately the same day I got the service. Absolutely insane. First it hung up on me 4 times then the robot said they can’t afford AI which is insane because it’s Xfinity. I can’t believe I came back to this service!
XfinityMarshante
Official Employee
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720 Messages
47 minutes ago
Hello @Elockhart11, thank you for taking the time to leave a post. I completely understand how frustrating it can be when you’re trying to reach a real person, and the automated system keeps getting in the way. You’ve reached the right team now, and we’re here to help make this easier for you. Could you share a bit more about the issue you’re experiencing, so we can assist you
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