Ai Nightmare

By far the worst company i’ve ever dealt with when it comes to speaking to an actual person. No problems ever got solved and I got the constant run around between AI and actual representatives that were no help at all. How do we actually get the help we need ?

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XfinityBillie

Official Employee

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4K Messages

5 months ago

user_msdbza This is definitely not the experience we want for our valued customers. I'm thrilled that you have reached out to our team here on our Xfinity Forums so we can help. Can you share a little about what is happening and how our team can assist you today?

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user_msdbza

Visitor

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2 Messages

Impossible to cancel my service and get told 5 different things. Had asked to speak to someone higher up after the first two interactions and still was unable to have that happen.

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5 months ago

0

XfinityOrlandoM

Official Employee

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3.2K Messages

@user_msdbza

Do apologize for any inconvenience, i'll be able to assist you with cancelling your services just go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

Customer Service

user_msdbza

Ai Nightmare

XfinityBillie

user_msdbza

XfinityOrlandoM

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