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user_1m42fe
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Tuesday, March 25th, 2025 7:55 PM

AI does not answer my question about a voice mail I received today that I believe was phishing

This is the voice mail I recieved

“Hello this voicemail is from Comcast Xfinity your 50% discount on your monthly bill is set to expire today and your next bill will reflect the standard rate to continue receiving this benefit please return our call at the number displayed on your caller ID before it's too late thank you…”

is this phishing?

Question

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Updated 

28 days ago

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XfinityGabriel

Official Employee

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2.2K Messages

28 days ago

 

user_1m42fe, Hi there! Thanks for reaching out. I would be wondering the same thing if I were in your shoes. You've reached the right place for help. Our team of experts are happy to help with this. To ensure this is not a phishing, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to see if your discount is expiring. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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BruceW

Gold Problem Solver

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26.3K Messages

28 days ago

... 50% discount on your monthly bill is set to expire today ...

It's a scam. See https://forums.xfinity.com/conversations/customer-service/target-gift-card-scam-beware-they-are-good/6785304bec3cb6282636396d for a description of what happens if you fall for it.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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