Visitor
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1 Message
AI customer service
I asked to speak to a live customer service agent and got AI who gave me the run around and argued with me that a credit card wasn’t on file but a visa was. [Edited: Profanity] that’s what a credit card is. I was given 3 different balances and told I made payments when I didn’t. Real agents!!! People! Human beings. This new AI automation is [Edited: Profanity]
XfinityJamesC
Official Employee
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3.3K Messages
14 days ago
Greetings, @user_540yl5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone about these billing issues, but you have definitely come to the right place for assistance.
Our team is available 7 days a week to provide help. If you could send us a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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