Visitor
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2 Messages
AI Customer Service hung up on me
This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eerie to train your AI agents to do this. If you are using AI agents, tell the human customers that they are in fact speaking to an AI agent and don’t gaslight them.
XfinityChelseaB
Official Employee
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2.2K Messages
4 hours ago
Hello @user_tqe8o3, Thanks so much for taking a moment out of your day to leave a post on our community forum. We appreciate your feedback and would be more than happy to help with any account or service concerns you may have. Did you get your concerns addressed already?
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