Visitor
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1 Message
AI Chatbot Does Not Work
The botnloterally does not work. It will say "got it", and then do nothing else. Xfinity was already a nightmare to work with. The decision to be EVEN WORSE is maddening. It has taken me 4 days to cancel this terrible sevice.
XfinityKam
Official Employee
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240 Messages
2 hours ago
@user_54a8kt Thank you for reaching out here, I can see how Frustrating this has been for you when you've been trying to cancel, I can step in from here and help with getting this properly handled.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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