Visitor
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2 Messages
AI chat is loops my Internet box failed
Second to die from surge of lightning. Your support is just a loop. I need a new one sent right away please. Locations are too far and I don't drive.
[Edited: "Personal Information"] please just send a new box and I'll drop equipment I have off at Comcast when I can get there.e
user_34xodf
Visitor
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2 Messages
22 hours ago
Got it going. Chat still trash 🗑️
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EG
Expert
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120.4K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
14 hours ago
user_34xodf Very sorry to hear about the issues with the Xfinity Assistant, is this situation all sorted out? Appreciate you making sure we are in the loop on the situation.
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