AI Bots are more harmful than helpful

I am experiencing issues with my modem and was trying to get in contact with an agent to understand if it was an at home fix or call a tech fix. It took me 30+ minutes to get in contact with a real agent because the chat bot didn’t understand what I was asking and the AI bots that answer the phones couldn’t interpret what I was asking either. I know they’re meant to be efficient for the Xfinity company but they actually made my experience much harder.