Visitor
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1 Message
AI agents on the phone now?
I post this only as a method of feedback.
I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful.
It was like nails on a chalkboard having to wait and listen and repeat.
Please stop doing this.
XfinityAmira
Official Employee
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4.9K Messages
2 months ago
Hi user_acv4vt! Thanks for taking the time to share this feedback with us on our Xfinity Forum. I am sorry to hear your cancellation process did not go well, and we're sorry to hear we have lost you as a customer. We will be sure to get this feedback passed along. In the meantime, please let us know if we can be of any other support. We're here to help!
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user_5db5c5
Visitor
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2 Messages
1 month ago
The phone agent is AI, but they lie to customers, saying that they are not. On my last call, I said I wanted to speak to a real person, and the AI bot insisted that they were real. The voice was so robotic, and they stopped talking every time my dog barked in the background. This is getting ridiculous. Why train your AI bot to lie to customers, saying that they are real?
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user_07hxwk
Visitor
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2 Messages
10 days ago
Apparently it’s a new ai voice translation thing she said she’s fromPhiladelphia and so it translates back and forth that’s why u get pauses in between… still steamy asf I don’t trust it
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im_so_tired
Visitor
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1 Message
3 hours ago
It's infuriating. Them forcing this AI garbage on us, taking away our ability to name separate Wi-Fi bands, gutting the Advanced Settings, gutting our ability to do anything but the most basic of actions on our own admin pages. Making everything worse and taking away our ability to customize our options while constantly telling us they're making it worse so it's ~better for us~ is hair-pullingly maddening.
It just.
It gets to a point, y'know? I feel like I'm getting gaslit every time I open the admin page, the app, or call the "help"line.
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