AI agents created terrible experience

I wasted an hour of my life last night first chatting with an AI agent and then "talking" to one. They both put me through the same exact conversation, even though the first had supposedly escalated my issue to a phone call because of the dead end they reached. It was an infuriating and utterly unhelpful experience. I feel really disgusted by the fake phone call with an AI agent who never identified themselves that way. Finally after this hour I got to a real human, Veronica, who helped me. She was great, but being put through the unhelpful AI agents created a terrible customer service experience. You are very misguided to create this barrier to an actual person who can help me.