Visitor
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1 Message
AI agent failing
When trying to make a payment from my phone the AI agent keeps failing. It's like it mutes itself, therefore I am unable to confirm anything. It is random. Sometimes it's when a selection is to be made, or when it's repeating back my card numbers. I made 4 calls from 2 different phones today to make a payment. It did not work. Then was told agents cannot take payments over the phone when I asked to speak to a human. Each human I was transferred to attempted to take my payments. Can we just get on the same page with technology? How hard is it to get your payment AI agent to function properly?
XfinityTommy
Official Employee
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3K Messages
17 hours ago
user_b64ujt Have you touched base with your bank to ensure there is no type of block for the payment? That is something that we have seen in the past, and with a call they would be able to clear that block to allow the payment to process.
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