Agents gave false info, now service is suspended and forum agent stopped chatting.

I contacted xfinity twice and was given false information in regard to my billing. Now, my service is suspended and no agent will alleviate my issue. I have called, done xfinity chat and was speaking with an agent through xfinity forums that will also not assist even though, I have screen shots of my October 27th online chat proving the information I was given. The agent from the forum just stopped answering me.  It is not ok for comcast to tell a customer one thing and then suspend service. It's also not ok to do nothing to try and solve the issue. I also have a payment set up for November 4th.