user_4s9sh5 We’re really sorry for the frustration this caused, especially since you had a payment scheduled for May 10. We can understand how upsetting it is to see your service interrupted when you were expecting it to remain active. We’d like to take a closer look and see what happened. Please send us a direct message with your full name and service address, and let us know if the payment was already processed or still pending. We’ll do our best to help get this sorted out with you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.7K Messages
2 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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