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How can you speak to someone about services. My services are out and I spent all day trying to get in touch with someone

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XfinityMarcus

Official Employee

•

1.1K Messages

13 hours ago

user_pb464u thank you for reaching out regarding your service concerns. I can absolutely speak to you regarding your service related concerns. I know how important working service is, especially on a holiday weekend. Have you already checked the status center page for an update on the service in your area?

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user_pb464u

2 Messages

I have. And it’s been out all day. Very dissatisfied today

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13 hours ago

0

XfinityMarcus

Official Employee

•

1.1K Messages

user_pb464u well that is completely understandable as I wouldn't be too excited to be without service either. Can you please send me a direct message with your full name and complete service address to take a closer look at your connection on my end?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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12 hours ago

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Customer Service

user_pb464u

Agent

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user_pb464u

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