Visitor
•
1 Message
Agent unable to verify appointment type
I live in an older building, which needs to be post-wired. Two times they have sent the regular install technician even though it’s supposed to be a technician who can post-wire the building. The technician - who has been here twice and a very nice guy - recommended that I call to make sure it was a post-wire appointment. I called and spoke with an agent and she could only tell me it was a pro-install, which is the same appointment type that the incorrect technician came for twice. I just don’t want my upcoming appointment on the 18th to yet again be the wrong type. I’m definitely switching back to Verizon if it is.
XfinityShawn
Official Employee
•
1.7K Messages
2 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0