2 Messages
Agent Sudharson gave me fake promotion promise and fake ticket
On 2/8 around 11pm. I was connected to agent Sudharson. My recent internet promotion ended and I need a new deal for it. Sudharson helped me to find a new deal which keeps my current plan and the price is $70.00 per month and he created a special ticket for me. The ticket number is 186731. He told me an Xfinity agent would call me right now. Then an agent called me. The agent in the phone is from loyally department and when I asked her about the ticket and the deal. She couldn't find it. Then she helped me all over with other options. I have read some articles customers complaining Infinity agents giving fake promises and creating fake tickets. I cannot believe this is true.
On 2/9, I contacted Xfinity chat agent Nengeiting to address this issue. He told me there is no such a ticket. Sudharson did not create ticket. And he could not nothing to help.
XfinityThomasB
Official Employee
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1.7K Messages
1 month ago
user_vww6bj
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_vww6bj
2 Messages
1 month ago
I posted the same article on Reddit. their Xfinity mod blocked me by saying I cannot say some of their agents are liars... Well... Sorry.. as a customer... We are the vulnerable ones. I apologize to all Xfinity agents.
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