2 Messages
Agent signed me up for mobile plan with false promises
Xfinity bumped up my broadband bill to $79 and I called in to cancel. The agent I spoke to assured me to renew my internet at current rate if I sign up for their mobile plan. I didn't want to port my number so she said she will sign me up for a new line and send a free device as well plus $200 visa gift card. Paid $28 for activation and the device arrived.
Fast forward to today, another agent called me to activate service and turns out that my broadband plan has not changed and there is no $200 gift card as well. The mobile contract is for 24 months with only 12 months free and $40 per month after that.
I have been on phone with multiple agents and now I need to first activate the device and then ship the device back. I am just enraged on how this was handled.
The agent today was finally able to cancel my broadband service but I have just 4 days to sign up for a new internet provider.
EG
Expert
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109.8K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.4K Messages
3 days ago
Hello, @user_ytex6d
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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