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user_d9o7a2
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Tuesday, April 15th, 2025 6:19 PM

Agent ran my credit without my permission

Agent tried to give me a apple watch which I told him I didn't want. He wouldn't let it go so I told him OK but would not be paying anything out of pocket. I couldn't understand him very well but he said I needed to pay $23 and said nope forget it move on. That wasn't even the reason I was calling. Well I guess they ran my credit twice in the process and I did not agree to that. Extremely upset about this and need these inquiries reversed.

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Updated 

5 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

5 days ago

 

user_d9o7a2 I appreciate you creating a post and for bringing this to our attention. our team can help create a ticket to have this investigated further with our XM Escalations team, since we are limited in our access to assist directly with these situations. Please send our team a direct message with your full name and address.

 

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