Agent Lied to Me Via Chat

I am an existing Xfinity internet customer, and I was interested in adding mobile. I inquired about mobile plans via the online chat. The Xfinity agent attempted to deceive me into purchasing a plan. The pricing we discussed was not reflected in the order summary. When I mentioned to the agent that what we discussed was not captured in the summary, they ended the chat with haste as if this person knew they were just caught participating in poor business practices. It was one of the grimiest deceptive sales experiences I have had to date. I don't have a question. I just think ya'll should know about this. It was such a unsettling experience that I am considering terminating my internet service and taking my business to another provider. I took screen shots of the chat transcript and plan to submit via informal complaint to the FCC.

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XfinityRichard

Official Employee

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2.2K Messages

2 years ago

Hi there, @user_czyb7o ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvience and the unpleasant experience you had. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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Customer Service

user_czyb7o

Agent Lied to Me Via Chat

XfinityRichard

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