Visitor
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2 Messages
Agent instructed me to purchase Apple Watch noting they would apply a $150 off voucher after purchase. They never did.
A few months ago I had the offer of $150 off Apple Watch, but when I would click the link it would never deduct the cost during checkout. I chatted with an agent and they told me they could just apply it after the watch was purchased. Well I purchased it and now after a few months they never applied the promotion to my Apple Watch plan. Now when chatting with the virtual assistant the chat with agent feature does nothing so I can't even reach anybody to bring this up to. Please help.
XfinityJohnG
Official Employee
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2.4K Messages
16 hours ago
Thank you for reaching out to our team here. I will be happy to look into any issue with that Mobile offer from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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