Visitor
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1 Message
Agent chat asking me for SSN and DOB
I had a chat with a customer service agent on the xfinity app but then he sent a link and asked for my social security number and DOB. It was clearly not a real xfinity link.
Visitor
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1 Message
I had a chat with a customer service agent on the xfinity app but then he sent a link and asked for my social security number and DOB. It was clearly not a real xfinity link.
XfinityRoberto
Official Employee
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2.3K Messages
9 months ago
Hi there, and welcome to Comcast. Thank you so much for reaching out to us today here on our forum page. You are in the right place and we are happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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