Visitor
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1 Message
Agent asked for SSN when purchasing new phone
I spoke to Xfinity agent to purchase new phone to replace my old 5 yr old phone. He asked me to enter my SSN and DOB in my phone's keypad. Is my information secure?
Visitor
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1 Message
I spoke to Xfinity agent to purchase new phone to replace my old 5 yr old phone. He asked me to enter my SSN and DOB in my phone's keypad. Is my information secure?
XfinityOrlandoM
Official Employee
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1.9K Messages
11 days ago
@user_cbffd0
Great question yes your information is secured, entering that information is how we run the credit check and process the order for the phone purchases. You'll want to reach back out to your mobile contact via https://www.xfinity.com/mobile/support to complete the order
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