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user_3b7c1f
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Tuesday, September 26th, 2023 1:19 AM

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Again I am paying more and the service is bad I will have to tune the service and another company will answer

Again I am paying more and the service is bad I will have to tune the service and another company will answer

Question

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Updated 

2 years ago

69

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EG

Expert

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110.2K Messages

2 years ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityKassie

Official Employee

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1.7K Messages

2 years ago

@user_3b7c1f Good morning! Thank you for taking the time to reach out to our Community Forums Team. I can see not being able to get the support you need would be frustrating. I would be delighted to assist you with any questions or concerns you may have over this platform. Please feel free to share the issue you are needing support for today. 

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user_a36170

9 Messages

2 years ago

Horrible network and customer service. I've been trying to call to get help and I am getting no where. If my service doesn't work, why would they deny me a credit. I've even gone into Xfinity store were they couldn't or wouldn't help me either. Looks like its time to move on, this is destroying my business.

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XfinityGabriel

Official Employee

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2.2K Messages

Hi, @user_a36170! Thanks for taking the time out of your day to contact XFINITY over our forums' page for help with the credit inquiry. We will surely miss your business. At Comcast, we strive in ensuring that you receive the services that you pay for once the issue is resolved. Are you still experiencing service issues at this time? 

Additionally, did you know that we also have a great digital option for requesting a credit by going to https://www.xfinity.com/support/status.

Scroll down to where it says "Tell us more about your experience in the Outage" Tips section at the bottom of the page. A form launches to determine eligibility for the credit. You will then provide details about your experience during the outage. This is a great way to make sure that you receive your credit! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

Oh, my @user_a36170. Thanks for providing these details. This is definitely not the experience that we like to hear about. Thank you so much for your time spent on this. We will certainly do everything within our power to provide a solution in a timely manner and turn this around. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. In addition to going to the store for help, have you tried calling or texting 1 (888) 936-4968, and reaching out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_a36170

9 Messages

Yes, I'm still having the issue. I tried calling and chatting multiple times and I'm getting no where. I constantly have to repeat myself. They recently told me they can't help me with a credit because they see I've been using the phone, but that is because I've been using Wifi calling and text everywhere I go. My buisness is suffering because of it so now I just purchased a new phone plan with another company. I don't wont leave Xfinity but at this point why would I stay?

2 years ago

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