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user_0bosoi
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2 Messages

Tuesday, September 16th, 2025

After resuming service due to having the wrong card on file, Modem won't connect to the internet.

Service is active but we cannot get the modem to have internet 

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Updated 

2 hours ago

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EG

Expert

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113.3K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJohnG

Official Employee

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2.1K Messages

2 hours ago

Thank you for reaching out to our team here. I will be happy to look at any service issue from here. Is that connection issue with our Xfinity internet service, or the NOW internet?

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user_0bosoi

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2 Messages

@XfinityJohnG​ I have NOW internet

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2 hours ago

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XfinityJohnG

Official Employee

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2.1K Messages

Thank you very much for the clarification. For any assistance with the NOW internet service you can reach out to that NOW team at the https://www.xfinity.com/support/ site. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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