1 Message
After general approval of ACP, where do I put my application ID to apply ACP to my Xfinity service?
After you are approved and have your ID, DO NOT call & get scammed. Apply it on Xfinity site: https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll then click "Apply Now" with Xfinity and provide your "National Verifier ID" which = the application ID you get after being approved through the affordable connectivity program.
I was having trouble finding where to input the ID I was sent after being approved, and the comment pasted below helped me, only after I found 3 different numbers to call from Google, which all asked me for different information to apply the ID and the real Xfinity customer service had no clue how to help. Everything you can find online about it is how to enroll and see if you are eligible but the link above is where I found the process to apply your affordable connectivity program approval to your Xfinity services.
Wanted to clarify the comment below and share it to help people, like the other guy/gal said, who are in the same boat.
user_ce7873
Tuesday, July 19th, 2022 8:10 PM
"ACP Where to put your Application ID to renroll on Xfinity site?"
"I just want to know this...... https://www.xfinity.com/learn/internet-service/acp Did all that... Got approved..... Now this is what i want to know ...
That link...... how does that LINK help me get to this area.... https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll THIS IS WHERE YOU PUT YOUR APPLICATION ID number and enroll for the benefit....
How would I have got to that portion of the comcast servers with out googling the old dated article???? I think you guys... are missing a button that says ENROLL on the bottom of the first link i sent... Or have i lost my mind??????
( i already had an existing comcast account... and wanted to apply the ACP benefit after I was approved. I could NOT find where to enroll on the comcast site ) Because the first link.... Does not explain what to do AFTER you have been approved. So maybe this little rant could help others that were in the same boat as me."
Updated
1 year & 1 month ago (as of this post)
user_451904
1 Message
2 years ago
I found this article after google searching since the live chat agent couldn't be of any help. Thank you random person who helped me more than Xfinity's own support agents could.
2
user_29ljjd
1 Message
2 years ago
It has been impossible to finish enrolling in this program on your website. After giving information it says "sorry something went wrong-try again." Which I have done many times now. Tried to do it on the phone but your rep could not answer any of my questions. Is this for real? or, do you just not want to do any of this? I have the ID number but time is running out to get Xfinity to acknowledge this.
2