Visitor
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2 Messages
After 3-weeks, there is no sign that Xfinity is scheduling cable line burial, and they have not provided any updates
An Xfinity technician submitted a request for underground cable line work at my house 20 days ago on May 11th. Since then, nobody has been out to bury the new line, dig safe has not been out to mark the utilities, and I have not received updates that anything has been scheduled.
Xfinity said it could take 14 days to complete the burial, and the original Xfinity technician said dig safe is usually out within five business days to mark the utilities.
Bur the “temporary” cable has been laying across my yard for 3-weeks with no signs that any attempt have been made by Xfinity to schedule anything. The status of the ticket has remained at “request approved” for weeks.
I’ve tried going through Xfinity assistant, calling Xfinity, and visiting an Xfinity store for an update. None of these have been any help or provided any useful information.
The only information I have is that Xfinity will schedule the utilities visit and the burial, and will provide updates at each stage. But three weeks later, they have not scheduled anything and I have not received any updates.
I would like to know when it will be scheduled, or receive an update regarding the cause of the delay. Because it seems like Xfinity just forgot to schedule it.
This experience has been frustrating. First, my internet service was down for weeks before being restored. Now there has is a cable laying across my yard with no signs that the burial will be scheduled. And Xfinity’s automated phone and message systems only take me in circles.
I would like to be able to mow my lawn in the near future, not have to worry about someone tripping over the line, or a rabbit chewing through the line leaving me without internet for another few weeks. Any sign of progress would be appreciated.
XfinityGabriel
Official Employee
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2.3K Messages
2 days ago
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