Othornton's profile

New Poster


1 Message

Sat, Jan 2, 2021 11:00 AM

After 2 months the cable has still not been buried.

We had a new service installed 2 months ago and the technician told us that someone else would come to bury the cable. We have not heard anything and the cable is still not buried.



Official Employee


341 Messages

4 m ago

Thanks so much for taking the time to reach out to us regarding your drop line that needs to be buried. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get on top of getting that line buried for you. I know how frustrating it can be to work around it while it is laying across a yard. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2LKesxE

I am an Official Comcast Employee.
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