Saturday, August 19th, 2023 12:34 PM


Affordable connectivity program

I’ve become very frustrated with the ACP. After jumping through multiple hoops, I finally got it connected with Xfinity. I got the rebate for 1 month. Next month it was back to full price. When I saw the upcoming bill, I began chatting with a representative who spent 20 minutes trying to upswell me on other products and doing nothing to help me. I managed. To speak to a representative, who assured me that the $30 rebate would show up on the bill-they weren’t quite synchronized. It didn’t- we got charged the full amount. I’m beyond frustrated. 

Accepted Solution

Official Employee


1.5K Messages

9 months ago

Hello there @user_ec796d!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum with you ACP concerns.  We are so glad to hear from you and want to ensure your concerns are addressed.  You have reached out to a team of billing experts who are going to get things taken care of for you.  So that we can get started, we are going to need to verify your information.  Please feel free to drop us a private message with your full name and service address so that we can get started.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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