Affordable connectivity program

I’ve become very frustrated with the ACP. After jumping through multiple hoops, I finally got it connected with Xfinity. I got the rebate for 1 month. Next month it was back to full price. When I saw the upcoming bill, I began chatting with a representative who spent 20 minutes trying to upswell me on other products and doing nothing to help me. I managed. To speak to a representative, who assured me that the $30 rebate would show up on the bill-they weren’t quite synchronized. It didn’t- we got charged the full amount. I’m beyond frustrated.