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mbhjfam
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Saturday, January 20th, 2024 9:59 PM

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Advanced security

My advanced security indicates it is off on the app.  When I try to turn it on, it keeps bouncing me right back to the page where it says it is turned off.

Question

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Updated 

1 year ago

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Accepted Solution

XfinityMartyR

Official Employee

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1.9K Messages

1 year ago

Thanks again for reaching out, @mbhjfam. I'm glad our Advanced Support Team was able to work with you to get the Advanced Security option functional again. 

0

XfinityThomasB

Official Employee

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1.8K Messages

1 year ago

Hello mbhjfam

Have you attempted to sign out of the app and back in? It seems like there might be some profile hiccup. Appreciate you looping us in the to help. 

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mbhjfam

New Poster

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5 Messages

@XfinityThomasB​ yes I did

1 year ago

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XfinityBenjaminM

Official Employee

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1.9K Messages

@mbhjfam Thank you for trying that for us! We see that you've sent us a Direct Message so we will be replying to you there to continue assisting you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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