Regular Visitor
•
4 Messages
Advanced security
Shut itself off and will not turn on anymore. It’s was working. It just starts install then takes me back to Home Screen not on. I have an Apple 12 pro app it was installed on.
Regular Visitor
•
4 Messages
Shut itself off and will not turn on anymore. It’s was working. It just starts install then takes me back to Home Screen not on. I have an Apple 12 pro app it was installed on.
XfinityBenny
Official Employee
•
790 Messages
1 year ago
@ilenek Try the steps below to ensure everything is set up correctly. If it doesn't work you'll need to swap the gateway as the other customer did. Do so at a local Xfinity store for free.
1 Ensure your model of gateway is currently eligible for Advanced Security. You can see which ones here https://www.xfinity.com/support/articles/broadband-gateways-userguides.
2 Sign in to the Xfinity app and make sure your gateway is online.
You should see "Looking good. Your network is online" in the header of the Overview.
3 Then, restart your gateway to install the latest software.
You may need to restart twice for the full install.
You can do this from a card on the Overview page.
Once your gateway is online again, sign back in to the Xfinity app as the primary user, and enable the Advanced Security.
4
0