Advance tech repair appointment confirmation

Does an advance tech repair appointment look like a regular tech appointment on my end?

I did a live chat to set up a cable installation beyond the capabilities of the techs that had come for previous appointments, and the chat representative promised to send a special team with authorization to do what I need.  Later, I looked for confirmation of this appointment, and the chat said I did not have an appointment scheduled.  I figured that because I had not gone through the regular appointment scheduling process this time, the appointment would be connected to my account in a way that I could not see.  In another live chat, I asked for confirmation of that appointment.  They said that the appointment was confirmed for 8-9 am on the day I had mentioned, and I got a confirmation text for this just like I had for all the tech appointments I had scheduled myself.  The earlier chat had told me I had the 8-10 am time slot that day.  I didn't think of this at the time of the most recent chat, but I am wondering now if they just gave me a regular tech appointment from 8-9 because they didn't see an appointment. When I look at the appointment on the website, I see the regular tech appointment schedule. Would I see a confirmation of an advance tech repair appointment?  Can I trust that that's who will be there based on the chat? 

Even before these chats I mentioned, I had asked the live chat whether the person coming to my next scheduled appointment would actually be able to install my internet cable through my attic and wall as the first three techs were unable to do.  (I had been thinking they might pass on information about the problem.)  They said they would request that for my appointment and promised that it would be taken care of, but the next tech that came had not been notified of the issue.  I may have disconnected from that chat too soon, but I thought I had been clear about what I needed and I was told it would work out so I didn't expect further questions.  The chat that mentioned "advance tech repair" asked me lots of clarifying questions, so that information must be entered somewhere related to my account.  I'm just not sure how to confirm that such information is passed on.