Visitor
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1 Message
Adress is non serviceable
Hi, so I just moved to a new adress and I xfinity is the only internet provider that can get me some good speed, for some reason my new address is marked down as fraud.i been trying to solve this problem with xfinity for the las 2 weeks and nothing has been done, I really need internet for my work, does anyone had a similar experience and what should I do?.
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_0acf22 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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