sesmth's profile

New Poster


2 Messages

Mon, Oct 26, 2020 5:00 PM

Admin tool

I need to hace the password to my admin tool reset. That used to be handled be the 1st tier suoport folks, can yhis be done today? I need to manage my router and cant do so through the app...when I worked there we were able to reset the password via einstein. I keep reading that we have to factory reset the modem bt that does not work


Official Employee


2.7K Messages

8 m ago

Hello, sesmth! Welcome to the Xfinity Forums.

I'm glad you reached out to us here and we can totally help you get your gateway reset. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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