New Poster
•
2 Messages
Admin tool
I need to hace the password to my admin tool reset. That used to be handled be the 1st tier suoport folks, can yhis be done today? I need to manage my router and cant do so through the app...when I worked there we were able to reset the password via einstein. I keep reading that we have to factory reset the modem bt that does not work
CCTambrey
Gold Problem Solver
•
3.4K Messages
5 years ago
Hello, sesmth! Welcome to the Xfinity Forums.
I'm glad you reached out to us here and we can totally help you get your gateway reset. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
0
0