Admin Panel Username/Password

Hi,

My Xfinity gateway doesn't seem to show the admin panel credentials on the sticker on the bottom. I've tried the defaults of admin/password and admin/admin, before and after factory resetting my gateway by holding the button with the two arrows on it for 30 seconds.

How do I figure out what the login is? I want to enable bridge mode.

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XfinityThomasA

Official Employee

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2.9K Messages

8 hours ago

Hello, rjnesspor! Thank you for reaching out to us here for help with you're missing the gateway sticker with your password. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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rjnesspor

Visitor

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2 Messages

I send the direct message. Thank you

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7 hours ago

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Customer Service

rjnesspor

Admin Panel Username/Password

XfinityThomasA

rjnesspor

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