Adjustment request

Greetings, @user_4a449e. Thank you for reaching out to our team here. I'd be happy to help, and look further into this for you. Do you currently have services with us? 

i recieve a letter from comcast wich it say iam eligible for a courtesy adjustment so iam asking for thism adjustment 

(Edited; Personal Information)

Hi @user_35a483 , thanks for reaching out over Xfinity Forums. Welcome to the community! It is always exciting to get a little money back. I am personally on a strict budget with three teenagers. Every penny counts.

Customers who paid an Regional Sports Network Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

·       Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.

·       Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.

·       Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3iaAXcV. 

·       Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3iaAXcV.

·       Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3iaAXcV and verifying their previous account by providing either: Xfinity ID and Password or Telephone Number and Street Address

If you still have questions or concerns, please send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

@user_ed4ac7 Instead of a bell, it's more of a chat icon. Any luck with seeing that in the top right-hand corner? 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to further assist you from here in looking into this adjustment credit. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_bd2569 Hello and thank you for reaching out to us. I am sorry to hear there is an issue with a refund. I can look into this for you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.