Crannya's profile

New Poster

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1 Message

Tue, Oct 20, 2020 7:00 AM

Adjustment for Sports network

Hello, 

I received a letter regarding a courtesy adjustment for the sports Network Hiatus.  Can you please let me know how I can take advantage of this offer...Crannya

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

7 m ago


@Crannya wrote:

Hello, 

I received a letter regarding a courtesy adjustment for the sports Network Hiatus.  Can you please let me know how I can take advantage of this offer...Crannya


If you read the letter you'd find:

"You don't need to take any action to receive this courtesy adjustment. It will be applied to your bill automatically this month."

Also, you can log in to your account and look at your bill at https://my.xfinity.com

 

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Crannya

Thanks for using the Xfinity Forums. @jav6joev is correct. If you received a notification regarding the credit, it would be applied to your account as a credit. If you'd like me to review your account to determine if the credit has been issued, I'd be happy to do so. Please send me a private message with your full name as it appears on your billing statement. 
To send a message, click on my name "ComcastChe," then click "send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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