Visitor
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1 Message
Adjust Service [Edited]
I have been attempting to Talk to a Live Agent! In a Loop never gets me to a person, Trying to adjust service I will probably Cancel Account due to Frustration
Visitor
•
1 Message
I have been attempting to Talk to a Live Agent! In a Loop never gets me to a person, Trying to adjust service I will probably Cancel Account due to Frustration
XfinitySara
Official Employee
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1.7K Messages
2 days ago
Hello, @chaplined! Thank you for reaching out over our Xfinity Community Forum regarding the changes you'd like to make. I'm sorry to hear about the trouble you've had, and I'd love to see what our awesome Digital Care Team can do to help! We're great to work with because we are experts in all things involving your account, service(s), equipment, bill, and more. And it would be my pleasure to assist you in whatever way I can :)
To clarify, what adjustments are you looking to make? Have you attempted these changes through our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
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