Visitor
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5 Messages
Adequate Customer Service Not Available
The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested
XfinityJohnG
Official Employee
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2.5K Messages
2 hours ago
Thank you for reaching out here. That is definitely an issue that I can get taken care of for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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