1 Message
Address unserviceable
I tried to order internet service on the Xfinity website. But never get it done. Then I called couple times. They said my address was unserviceable, and they can raise a ticket. And told me the ticket number and asked me to wait 3-5 work days.Then nothing changed. It's been 3 weeks.
EG
Expert
•
108.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBillie
Official Employee
•
3K Messages
1 year ago
@user_ghkupq We appreciate your time in reaching out to us here on our Xfinity Forums and your interest in joining our Xfinity Forums. We can definitely check the status of that ticket. I see that you have already sent us a DM and will be happy to continue assisting you there since I will need to request personal information.
Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
0
user_0kc2wy
1 Message
1 year ago
The unserviceable issue was solved. Thank you Xfinity employee! I cannot find the direct message, so reply here to let you know.
1
0