1 Message
Address Typo unable to change for appointment
I put the wrong apartment number when scheduling my service installation and it is seemingly impossible to change the address or cancel the appointment. I've tried all the support options and waited hours tonight for the chat feature. Then they never responded and kicked me to the back of the queue.
EG
Expert
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110.7K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
11 months ago
Good Morning, user_76xh2e! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the address, and attempting to resolve the apartment number. We can certainly take a look with you and see what we can do to correct it. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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