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Diesel20903
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4 Messages

Monday, February 19th, 2024 2:22 AM

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Address serviceable

I need help with making my address serviceable in xfinity system...it's a new construction and the homes right a cross from me have xfinity and the construction has been completed for 2 weeks now and it's still not showing up in xfinity. Verizon is all ready out there hooking up there stuff. 

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2 years ago

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XfinityMartyR

Official Employee

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3.3K Messages

2 years ago

Hello, Diesel20903. Thanks for reaching out to us over our Community Forums. Do you happen to know if a serviceability ticket has been entered for your new location?

 

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Diesel20903

4 Messages

Ticket Number: [Edit: Personal Identifiable Information]

Yes and I let them know the home has been done and on the ticket it say waiting on the address to be release. I don't know what that mean. I talked to the project manager for the homes and he is not sure what that mean. 

(edited)

2 years ago

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XfinityMartyR

Official Employee

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3.3K Messages

Diesel20903 Thanks for the additional information. Please send us a direct message, so we can investigate this issue further for you. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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Diesel20903

4 Messages

Where can I find the Direct Message" icon? I did sign in all ready

2 years ago

0

XfinityMartyR

Official Employee

 • 

3.3K Messages

 

Diesel20903 It will be in the upper right-hand corner of the page, it looks like a text bubble from a cartoon. It's also to the left of the bell icon for notifications. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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