1 Message
Address not showing up in system
My neighborhood recently got Comcast Xfinity fiber installed but when I type in my address, it does not come up as having an Internet service option available. I can type in the address of some of my neighbors down the street and it looks like they would be able to sign up. I have not been able to find any way to talk to any person to hopefully confirm that I can in fact get service at my address and update the database to reflect that. Hopefully somebody can help.
XfinityRaf
Official Employee
•
646 Messages
26 days ago
Good evening @Joelf85. Could you please send our team a direct message with your full name and full address? Our team can submit a ticket to see if your address is serviceable.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0