Address Not Recognized

Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.

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XfinityJeffB

Official Employee

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602 Messages

8 hours ago

Hello user_we9kew, thank you for reaching out here in our Xfinity Community forum. We appreciate your time and I will be happy to help you. You are saying you have had service at your neighbors address (on "paper") but actually at your house. Is that right?

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user_we9kew

Visitor

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2 Messages

Yes I used their address to have service at mine.

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6 hours ago

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XfinityDuron

Official Employee

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1K Messages

Can you please share with me your address, as well as your neighbors address in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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6 hours ago

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Customer Service

user_we9kew

Address Not Recognized

XfinityJeffB

user_we9kew

XfinityDuron

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