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Hello, @user_04edc1  Thank you for reaching out here on our community! Congratulations on the new home! It is such an exciting time in your life. We appreciate your loyalty and business, and would love to be able to service you in your new home for the years to come. I'll be more than happy to assist you further, if you can please send me a DM with your full first and last name along with your full service address so that I can assist you further.

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it