ADDRESS LOCKED DUE TO FRAUD FROM PREVIOUS RESIDENTS

 I have been trying for almost a month to get xfinity internet in the house we just moved into.  It seems there's a fraud ring/collection block in our house address from the last owner of the house.  We already went to a xfinity store several times with our rental lease to prove we are the new tenants.   They can't help and gave me about 5 different ECM ticket numbers that I keep getting text the ticket has been closed and no further action required.  After talking to a lot of xfinity representatives/agents with uploading the required ID and documents, no one has been able to unblock the address so I can get internet service.  I have just been transferred around to different departments getting told to wait 24 to 48 hrs for the issue to be resolved with no one having a resolution for me.  It is Still not fixed.  I'm hoping posting this will someone to able to finally help us unblock the house address so we can get internet service.