1 Message
Address listed as business
I live in a new condo building. We are listed as a business address. We aren't able to get Internet though all our neighbors have it
1 Message
I live in a new condo building. We are listed as a business address. We aren't able to get Internet though all our neighbors have it
EG
Expert
•
111.9K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
915 Messages
1 year ago
@user_fyxshe We can definitely take a look at the address and put in a ticket to get it updated in our system! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0