Visitor
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1 Message
Address listed as business
Moved to an apartment and it says it's listed as a business address. I was told by an Xfinity chat person to talk to my landlord about signing up for an account under them. He says they don't have one and it's supposed to be residential so I'm getting sent in circles now. I'm lost
XfinityBradM
Official Employee
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915 Messages
2 years ago
Hey there, @user_4e332d. I am sorry to read you're getting nowhere when attempting to start services at your new apartment. Our team can definitely assist with that and know of the process to get your address updated from business to residential. We'll just need to collect some of your information and create a ticket for a backend team to assist with updating that address. If you could please send me a DM with your first and last name along with your apartment's full address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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